All bookings subject to Cairngorm Mountain Terms & Conditions as follows:
1. THESE TERMS
1.1 What these terms cover. These are the terms and conditions on which we supply products to you, whether these are goods or services.
1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
2. INFORMATION ABOUT US AND HOW TO CONTACT US
2.1 Who we are. We are Cairngorm Mountain Limited a company registered in Scotland. Our company registration number is SCO043599 and our registered office is at Cairngorm Ski Areas, Aviemore, Inverness-Shire PH22 1RB. Our registered VAT number is 927486093.
2.2 How to contact us. You can contact us by telephoning our customer service team at +44 (0)1479 861261 or by writing to us at email@example.com.
2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.4 “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
3. SNOW SCHOOL LESSON TERMS
3.1 There is a maximum class size of 10 people for ski and snowboard lessons
3.2 If 3 or less people are booked for group lessons, the class will run for only 2hrs in the morning 10am to 12pm.
3.3 Lessons are divided by level this means you may not be skiing/riding with you friend or partner, if you wish to both be in the same class you will be placed in the lowest level. Alternatively you can book a private lesson but the class can only be delivered at the level of the lowest ability
3.4 All lesson times include time travelling on the funicular railway and other uplifts
3.5 Parents may need to purchase a funicular ticket if they are not skiing and have children in lessons. All children must be dropped off and picked up at the beginning and end of lesson by an adult. It is also the parent’s responsibility to collect and look after their child at lunch-time.
3.6 It is the participant’s (participant’s parents in the case of children under the age of 16) responsibility to inform us of any medical conditions or medications
3.7 We reserve the right to ask a participant to leave the lesson if they are jeopardising the safety of other guests in that lesson or area. Also, if the participant is under the influence of alcohol of drugs, or not dressed appropriately for the weather conditions.
3.8 It is the participant’s responsibility to dress appropriately for the environment. We recommend helmets for all participants in lessons, for children it is compulsory to wear a helmet during class (which is included within the price of the lesson).
3.9 From time to time we may photograph classes in action and use as promotional material on social media, printed media, online and on the website. For any close proximity photographs, where individuals are easily identifiable, verbal consent will be asked for at the time. At this point you will have the option to abstain.
4. USE OF OUR SNOWSPORTS FACILITIES
4.1 All visitors taking part in a winter snowsports activity within the ski boundary area (as shown on the maps displayed at our premises and on our website at http://www.cairngormmountain.org/piste-map/) must be in possession of a valid ticket, whether a single or multiple day ticket or a season pass.
4.2 We reserve the right to close all or any of the lifts at any time, for any reason.
4.3 If you lose your ticket there will be an administration charge to replace it. Please return to the ticket office where you purchased the original ticket. Where possible, proof of purchase is required
4.4 Our facilities are used at the ticket holder’s own risk. We accept no responsibility for injury, loss or damage unless arising as a direct result of our negligence.
4.5 Your ticket must be carried with you at all times. Spot checks will be in place and you will be required to show your ticket upon request.
4.6 The ticket entitles the holder to use all applicable uplift and facilities subject to suitable snow conditions and individual ticket validity. See Funicular terms and conditions for the conditions governing use of the Funicular.
4.7 The ticket is sold subject to your compliance with the FIS code of conduct which can be found here http://www.fis-ski.com.
4.8 The ticket is sold on the understanding that the holder will undertake all activity respecting the European Conservation Site Boundaries as indicated on the piste maps displayed at our premises.
4.9 Failure to comply with any of these terms and conditions may result in forfeiture of the ticket.
ONLINE TERMS AND CONDITIONS
If you buy your ticket on-line the following terms and conditions 5-8 will apply to the contract between us in addition to those set out in conditions 1-4 and 9-14.
5. OUR CONTRACT WITH YOU
5.1 How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
5.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you. This might be because of unexpected limits on our resources which we could not reasonably plan for, because a credit reference we have obtained for you does not meet our minimum requirements, because we have identified an error in the price or description of the product or service or because we are unable to meet a delivery deadline you have specified.
5.3 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
6. YOUR RIGHTS TO MAKE CHANGES
If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
7. OUR RIGHT TO MAKE CHANGES
Minor changes to the products. We may change the product:
7.1 to reflect changes in relevant laws and regulatory requirements; and
7.2 to implement minor technical adjustments and improvements, for example to address a security threat.
8. PROVIDING THE PRODUCTS
Snow school lessons bought on-line should be redeemed from the Snow School Office by presentation of a copy of the email sent accepting your order.
The following terms 9-14 apply to all contracts whether mad online or in person.
9. CANCELLATION AND REFUNDS
9.1 Your right to cancellation. You may cancel a lesson at any time. In the event of cancellation, clause 9.5 will apply.
9.2 How to tell us you want to cancel. To end the contract with us PRIOR TO YOUR ARRIVAL AT OUR SITE, please let us know by doing one of the following:
(a) Phone or email. Call customer services on +44 (0)1479 861261 or email us at firstname.lastname@example.org. Please provide your name, home address, details of the order and, where available, your phone number and email address.
(b) Online. Click here on our website.
(c) By post. Simply write to us at our address above.
9.3 Cancellation by us. If we have to cancel a lesson because the mountain is closed due to adverse weather conditions, instructor absence or other reasons out of our control, we will change your hire to another mutually agreed date or provide a refund in accordance with clause 9.5.
9.4 Closure within three hours. In the event that our facilities open for snowsports and then close within three hours of first opening, for customers who have activated their tickets for that day, i.e. passed through an entry gate, we will change your lesson to another mutually agreed date, as above or provide a refund in accordance with clause 9.5.
9.5 How we will refund you. If your lesson is cancelled or terminated early in accordance with either clause 9.3 or 9.4 then we will give you a refund commensurate with the remaining time on your hire. If you cancel your lesson 7 or more days before the date of the lesson you will be entitled to a full refund. Where you give between 7 days and 48hrs notice you will be entitled to 50% refund. If you cancel with less than 48hrs notice you will not be entitled to a refund. When refunding a multiday product, the refund will be the difference between the total paid less the number of days completed. For example, if a customer has purchased a 4 day package and due to lessons being cancelled only receives 2 days, then the 2 day package price will be charged and the difference between a 4 day package and a 2 day package will be refunded
9.6 When your refund will be made. We will make any refunds due to you as soon as possible.
10. IF THERE IS A PROBLEM WITH THE PRODUCT
10.1 How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can telephone our customer service team at +44 (0)1479 861261 or write to us at email@example.com. Alternatively, please speak to one of our staff on site.
11. PRICE AND PAYMENT
11.1 Where to find the price for the product. The price of the product (which includes VAT) will for online orders be the price indicated on the order pages when you placed your order and for on premises orders will be as set out in our price list displayed at our premises. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 11.3 for what happens if we discover an error in the price of the product you order.
11.2 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
11.3 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated in our price list, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract and refund you any sums you have paid.
11.4 When you must pay and how you must pay. For orders made in person at our premises we accept payments by cash, credit card, cheque (with a valid bankers card) or debit card. For online orders we accept payment by credit card or debit card. We do not accept American Express. All products must be paid for at the point of order.
12. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
12.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
12.2 We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
13. HOW WE MAY USE YOUR PERSONAL INFORMATION
13.1 How we will use your personal information. We will use the personal information you provide to us:
(a) to supply the products to you;
(b) to process your payment for the products; and
(c) if you agreed to this during the order process, to inform you about similar products that we provide, but you may stop receiving these at any time by contacting us.
13.2 We will only give your personal information to other third parties where the law either requires or allows us to do so.
14. OTHER IMPORTANT TERMS
14.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
14.2 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
14.3 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
14.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
14.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
14.6 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.