One of Scotland's Top 10 Visitor Attractions and home to the UK's highest Funicular Railway!

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Snowsports Pass Terms & Conditions

GENERAL SNOWSPORTS

  1. THESE TERMS
    • What these terms cover. These are the terms and conditions on which we supply products to you, whether these are goods or services.
    • Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
  2. INFORMATION ABOUT US AND HOW TO CONTACT US
    • Who we are. We are Cairngorm Mountain Limited a company registered in Scotland. Our company registration number is SCO043599 and our registered office is at Cairngorm Ski Areas, Aviemore, Inverness-Shire PH22 1RB. Our registered VAT number is 927486093.
    • How to contact us. You can contact us by telephoning our customer service team at +44 (0)1479 861261 or by writing to us at info@cairngormmountain.org.
    • How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
    • “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
  3. USE OF OUR SNOWSPORTS FACILITIES
    • All visitors taking part in a winter snowsports activity within the ski boundary area (as shown on the maps displayed at our premises and on our website at https://www.cairngormmountain.org/piste-map/) must be in possession of a valid ticket, whether a single or multiple day ticket or a season pass.
    • We reserve the right to close all or any of the lifts at any time, for any reason.
    • If you lose your ticket there will be an administration charge to replace it. Please return to the ticket office where you purchased the original ticket. Where possible, proof of purchase is required
    • Our facilities are used at the ticket holder’s own risk. We accept no responsibility for injury, loss or damage unless arising as a direct result of our negligence.
    • Your ticket must be carried with you at all times. Spot checks will be in place and you will be required to show your ticket upon request.
    • The ticket entitles the holder to use all applicable uplift and facilities subject to suitable snow conditions and individual ticket validity. See Funicular terms and conditions for the conditions governing use of the Funicular.
    • The ticket is sold subject to your compliance with the FIS code of conduct which can be found here http://www.fis-ski.com.
    • The ticket is sold on the understanding that the holder will undertake all activity respecting the European Conservation Site Boundaries as indicated on the piste maps displayed at our premises.
    • Failure to comply with any of these terms and conditions may result in forfeiture of the ticket.
  4. IF THERE IS A PROBLEM WITH THE PRODUCT

How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can telephone our customer service team at +44 (0)1479 861261 or write to us  at info@cairngormmountain.org. Alternatively, please speak to one of our staff on site.

  1. PRICE AND PAYMENT
    • Where to find the price for the product. The price of the product (which includes VAT) will for online orders be the price indicated on the order pages when you placed your order and for on premises orders will be as set out in our price list displayed at our premises. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 5.3 for what happens if we discover an error in the price of the product you order. We reserve the right to change prices and services at any time without notice.
    • We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
    • What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated in our price list, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract and refund you any sums you have paid.
    • When you must pay and how you must pay. We accept payment by cash, credit card, cheque (with a valid bankers card), or debit card. We do not accept American Express. All products must be paid for at the point of order.
    • When will refunds be made? Refunds will only be considered when we make a decision to close all lifts and tows and thereby suspend access to the ski boundary area (“Closure”).
    • How will refunds be calculated? Refunds will be calculated using the number of hours that our facilities are unavailable as a proportion of the total normal operating hours for the day of Closure and applying that proportion to the price of your ticket.
    • What if you have a discounted ticket? If the ticket purchased has been discounted you will receive a refund in line with the terms and conditions of original price paid.
    • Return of tickets. Day and multiple day tickets are all flexible and can be used on any day throughout the season. If we do not open at all on any given day, or we open for snowsports and then close within three hours of first opening, customers who have activated their tickets for that day ie passed through an entry gate may take their tickets back to the ticket office either in person or by post where a full day will be put back onto their ticket or a refund paid, calculated in accordance with clause 5.6, if you will be unable to utilise the ticket on any future day. No refunds will be made unless we hold your returned ticket. Claims on multiple day tickets can only be made after all days on the ticket have been activated.
    • Tickets purchased at off-site sellers. If you purchased your ticket off-site you must return it to the off-site vendor for compensation and their terms and conditions of sale and refund (which may differ from ours) will apply.
  1. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
    • We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
    • We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
  2. HOW WE MAY USE YOUR PERSONAL INFORMATION
    • How we will use your personal information. We will use the personal information you provide to us:
      • to supply the products to you;
      • to process your payment for the products; and
      • if you agreed to this during the order process, to inform you about similar products that we provide, but you may stop receiving these at any time by contacting us.
    • We will only give your personal information to other third parties where the law either requires or allows us to do so.
  3. OTHER IMPORTANT TERMS
    • We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
    • You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
    • Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
    • If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
    • Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
    • Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

GENERAL SNOWSPORTS

  • Skiing tickets are not transferable and remain the property of CairnGorm Mountain Limited. 
  • CairnGorm Mountain reserves the right to change prices and services at any time and without notification. 
  • CairnGorm Mountain retains the right to close all or any of the lifts at any time, for any reason. 
  • The carriage of ski equipment unrelated to piste skiing is not permitted on the funicular. 
  • Cairngorm Mountain’s facilities are used at the ticket holder’s own risk .CairnGorm Mountain accepts no responsibility for injury, loss or damage unless as a direct result of its negligence. 
  • The ticket entitles the holder to use all applicable uplift and facilities subject to suitable snow conditions and individual ticket validity. 
  • The ticket is sold subject to the users compliance with the skiers international code of conduct. 
  • The ticket is sold on the understanding that the holder will undertake all activity respecting the European Conservation Site Boundaries. 
  • Failure to comply with any of the conditions may result in forfeiture of the ticket. 
  • All visitors taking part in a winter snowsports activity within the ski boundary area must be in possession of a valid ticket. 
  • CairnGorm Mountain accepts payment by cash, credit card, cheque(with a valid bankers card), or debit card. We do not accept American Express. 
  • Compensation will only be provided when CairnGorm Mountain makes a decision to close all lifts and tows and thereby suspend activity – ie is stormbound. If the ticket purchased has been discounted the customer will receive compensation in line with the terms and conditions of original price paid. 
  • Day and multiple day tickets are all flexible and can be used on any day throughout the 2017-18 season so will NOT be compensated if CairnGorm Mountain does not open at all on any given day. In the event that CairnGorm Mountain opens for snowsports and then closes within three hours of first opening, customers who have activated their tickets for that day ie passed through an entry gate may take their tickets back to the ticket office where a full day will be put back onto their ticket. They must however return the ticket to the ticket office either in person or by post if they want this to be done. No compensation will be made without CairnGorm Mountain having the returned tickets. Claims on multiple day tickets can only be made after all days on the ticket have been activated. 
  • If you purchased your ticket off-site you must return it to the off-site vendor for compensation and their terms and conditions of sale and refund (which may differ from CairnGorm Mountain’s) will apply. 
  • If you lose your ticket there will be an administration charge to replace it. Please return to the ticket office where you purchased the original ticket. Where possible, proof of purchase is required. 

Funicular Railway

Take a spectacular journey on the UK’s highest funicular railway for views at over 3500 feet.

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Snow School

Learn the slopes at our on-site Snow School, where we can offer inclusive packages on-site that include ski passes, equipment hire and lessons all in the one place!

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